FAQ

Yes — MOQ is shown on each product page, typically 1 metric tonne (MT) for food and beverages, 25 MT for some sugar and rice categories, 1,000 units for cleaning consumables. Mixed-container orders are negotiable on request.

Wholesale prices move with origin, FX, container cost, and shipping window. Showing a static price invites disappointment. We send indicative prices online; the final number comes with the written quote, locked for 14 days.

Yes. Our repeat-order programme offers three tiers: standard, preferred (10–25 MT/quarter), and strategic (40+ MT/quarter with locked quarterly price). Ask your account manager.

EXW, FCA, FOB, CIF, DAP, DDP. Most EU buyers choose DAP or DDP for predictable landed cost; non-EU buyers usually prefer FOB Rotterdam.

From deposit confirmation: 7 days for stocked items, 14–21 days for sourcing-based orders, 30–45 days for OEM/private label. We track actual lead times and our variance is under 2 days.

Yes — Rotterdam, Hamburg, Antwerp, Marseille, Genoa, Algeciras, Gdansk, and others. Tell us the Incoterms and we'll quote the freight.

Standard: commercial invoice, packing list, Certificate of Origin (COO), health certificate, COA per lot. Optional on request: phytosanitary certificate, halal certificate, kosher certificate, organic, fumigation certificate, MSDS, custom declarations.

Yes — pre-shipment documents are sent by email 48 hours before the container leaves the origin port. Hard copies arrive with the goods.

Bank transfer (EUR, USD, GBP), letters of credit at sight, and open-account terms for buyers with 3+ successful shipments. Cards aren't accepted at the wholesale level.

30% deposit on order confirmation, 70% balance against copy of Bill of Lading. For new buyers we require 50/50 until the third shipment.

No. You can build an inquiry list and send a quote request without signing up. Creating a "profile" only saves your details in this browser so future checkouts are faster.

In your browser's localStorage, on this device only. We don't run a server-side account system. Clearing site data or using "Clear profile" on the account page deletes it.

The total is indicative. Actual pricing depends on quantity breaks, current shipping, and the Incoterm you choose — final numbers come back in the quote email within 24 hours.